GoToTraining FAQ

Attendance Policy

In-person attendance at a webinar class is mandated by state law. Late arrivals are disruptive to students and the instructor. Students MUST be on time for all required class sessions to receive credit for the class. You must log-in to GoToTraining via computer or the iPhone/iPad/Android app for attendance. Only use the call-in number as an audio supplement or in case of a faulty internet connection.

Learn more about RRES course and attendance policies.

GoToTraining Resources

Certificates of Completion

You will receive an e-mail copy of your course transcript within five (5) business days of the completion of your course. Keep these documents in a safe place, you will need them when you apply for your state license and/or should you ever be audited by IDFPR. Duplicate copies of transcripts (digital or print) may be requested for a charge of $10 per transcript.

Test A Webinar Session

Want to practice joining a webinar through GoToTraining? Brush up on your skills through their handy practice session.

Before You Begin: Watch A Quick Log-In Walk-Through


Log-In Walk-Through


Troubleshooting Table

Join from a web browser (no download)
Recommended Web Browser Google Chrome, Mozilla Firefox
Internet connection 3G connection or better, 1Mbps or better
Hardware Microphone, speakers (headset recommended)
Join by downloading on Windows or Mac
Operating System Windows 7 – Windows 10  \Mac OS X 10.9 (Mavericks) – macOS Mojave 10.14
Internet connection 1Mbps or better
Software GoToTraining desktop app, JavaScript enabled
Hardware 2GB or more of RAM, Microphone and speakers
Join from iOS
Operating System iOS 9 – iOS 12
Device iPhone 4s or later, iPad 2 or later
Internet connection 3G connection or better
Software Free GoToTraining App from the App Store
Hardware Microphone and speakers (headset recommended)
Join from Android
Operating System Android 5 (Lollipop) – Android 9 (Pie)
Internet connection 3G connection or better
Software Free GoToTraining App from the Google Play Store
Hardware Microphone and speakers (headset recommended)


We do encourage you to fill out the information request form below so we can reach out to you and make sure you have everything you need to start your new and exciting career.

  • This field is for validation purposes and should be left unchanged.